Who is this qualification for?

This qualification is aimed at food handlers and other staff involved in food preparation and service who work within the catering industry. The objective of the qualification is to support a role in the workplace.

 

It is designed to provide knowledge and understanding of food allergens and foods commonly causing intolerances, their characteristics and effects, the importance of effectively communicating information regarding allergenic ingredients to customers, and how staff can minimise the risk of cross-contamination from allergenic ingredients.

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This qualification is supported by Allergy UK, who regard it as suitable staff training for catering outlets that wish to apply for their Allergy Aware Scheme.

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How long will it take?

To complete this qualification learners should expect to undertake six hours of learning, typically over one day.

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Topics covered

The qualification covers the following components:

 

• understanding how to work in a customer service environment

• communication in customer service

• the principles of personal performance and development

• the principles of working in a business environment

• working with others in a business environment

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Assessment method

This is by multiple-choice examination, in which candidates must demonstrate what they have learned.

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Qualification outcome

A certificate will be awarded upon successful completion of the assessment. You will receive a Highfield Level 2 Award in Customer Service certificate which is advised to be refreshed after three years.

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Please note that all certificates are now digital unless requested otherwise.

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