Who is this qualification for?
This qualification is aimed at food handlers and other staff involved in food preparation and service who work within the catering industry. The objective of the qualification is to support a role in the workplace.
It is designed to provide knowledge and understanding of food allergens and foods commonly causing intolerances, their characteristics and effects, the importance of effectively communicating information regarding allergenic ingredients to customers, and how staff can minimise the risk of cross-contamination from allergenic ingredients.
This qualification is supported by Allergy UK, who regard it as suitable staff training for catering outlets that wish to apply for their Allergy Aware Scheme.
How long will it take?
To complete this qualification learners should expect to undertake six hours of learning, typically over one day.
The qualification covers the following components:
understanding how to work in a customer service environment
communication in customer service
the principles of personal performance and development
the principles of working in a business environment
working with others in a business environment
This is by multiple-choice examination, in which candidates must demonstrate what they have learned.
A certificate will be awarded upon successful completion of the assessment. You will receive a Highfield Level 2 Award in Customer Service certificate which is advised to be refreshed after three years.
Please note that all certificates are now digital unless requested otherwise.
Awarding Body Regulated Trainers
Training to suit your business needs
We can come to you, at your premises
Save £££’s over traditional off site courses.
Course discounts, multi-course packages and other special offers are available on all courses. Speak to one of our team to find out our more!
Awarding Body Regulated trainers, come to you.
Onsite training allows you to train more employees at less cost, maximizing compliance.
Train at a time and date that suits your business.
Save £££’s over traditional off-site courses.
Employees are onsite, ready to return to work immediately after training.
No extra travel expenses for staff or disruption to schedules.
Let us come to you!
It's easy to book your onsite Food Allergen Awareness Course with us, we take care of everything.
All that you need at your site is a room big enough to comfortably seat all of your candidates. Our trainer will arrive with a laptop, projector, all training materials and accompanying training manuals.
Level 2 Award in Food Allergen Awareness
and Control in Catering
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07436 892 959