Who is this qualification for?

The objective of this qualification is to prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.

How long will it take?

To complete this qualification learners should expect to undertake six hours of learning, typically over one day.

Topics covered

The qualification covers the following components:

understanding how to work in a customer service environment
communication in customer service
the principles of personal performance and development
the principles of working in a business environment
working with others in a business environment

Assessment method

This is by multiple-choice examination, in which candidates must demonstrate what they have learned.

Qualification outcome

A certificate will be awarded upon successful completion of the assessment. You will receive a Highfield Level 2 Award in Customer Service certificate which is advised to be refreshed after three years.

Please note that all certificates are now digital unless requested otherwise.

BOOK NOW

Training benefits

Awarding Body Regulated Trainers

Training to suit your business needs

We can come to you, at your premises

Save £££’s over traditional off site courses.

Discounts available!

Course discounts, multi-course packages and other special offers are available on all courses. Speak to one of our team to find out our more!

Awarding Body Regulated trainers, come to you.
Onsite training allows you to train more employees at less cost, maximizing compliance.
Train at a time and date that suits your business.
Save £££’s over traditional off-site courses.
Employees are onsite, ready to return to work immediately after training.
No extra travel expenses for staff or disruption to schedules.

Let us come to you!

It's easy to book your onsite Customer Service course with us, we take care of everything.

All that you need at your site is a room big enough to comfortably seat all of your candidates. Our trainer will arrive with a laptop, projector, all training materials and accompanying training manuals.